Refunds & Returns

Readings, spells and services

• Full refund, automatically, if the witch doesn't deliver, or sends no proof the work was done within the time on the listing plus 2 days. The service fee is refunded too.
• Partial or full refund if what you got isn't what the listing described, or the witch misses a live session. Report it within the window shown on the listing (usually 14 days after delivery).
• Changed your mind? Message the witch before they start; most will cancel and refund in full. Once the work has started, it's up to the witch.
• Outcomes aren't guaranteed, so not getting the result you hoped for isn't a reason for a refund on its own.

Goods that ship

• Returns: each shop sets its own return window (for example 14 or 30 days from delivery, or no returns) and who pays return shipping. It's shown on the listing before you buy. Items must come back unused and in their original condition. Common exceptions, like burned candles, opened bottles or opened decks, are listed on the listing.
• Damaged, wrong or never arrived: always covered, whatever the shop's return policy. Report it within 14 days of delivery (or of the estimated date if it never came) with photos where you can. You won't be asked to pay to send back a broken item.
• Once a return arrives back with the witch, you're refunded for the item. Original shipping is refunded if the item was damaged, wrong or not as described.

How to report a problem

1. Open the order and choose Report a problem. Say what went wrong and what you'd like, a full or partial refund, and add photos if they help.
2. The witch has 3 days to answer, offer a refund, or refund you in full. Their payout is held while the report is open.
3. If you can't agree, or there's no answer, choose Ask Wagick to decide. Someone from Wagick reads both sides and decides within 2 business days.

How refunds are paid

Refunds go back to the card you paid with. Stripe sends them straight away; most banks show them within 5 to 10 business days.

What isn't refundable

Work that was delivered as described with proof; change of mind after the work has started; time already used in a pay-per-minute session; tips; and anything a witch's listing clearly said wasn't returnable, unless it arrived damaged or wrong.

Card disputes

Please report a problem on Wagick first; it's faster than your bank and protects you just as well. If you dispute a charge with your bank while a report is open, we close the report and let the bank decide.